Remote Assistance
Service Description
Remote assistance is a service offered by the Computer Services Help Desk that allows a technician to remotely connect to a users’ PC or other computing device. By allowing the technician to see and interact with a user’s desktop, the technician is more quickly/efficiently able to solve computer desktop repair problems.
When a user contacts the Help Desk for technical support, if the technician deems it appropriate, they can elect to perform remote assistance support on the user’s computer. The Help Desk technician uses special remote assistance software in order to make the connection to the user’s computing device. In all cases the technician will first ask the users permission in order to do this and as an added security measure, the user will also be required to either enter in a technician provided code or use a web link in order to make the secure remote assistance connection. While working through the remote assistance session, the technician can continue to talk/guide the user over the telephone.
Who Can Use This Service
All College students and employees.
Access and Availability
As per Help Desk department hours of operation.
- Computer Services
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- Administrative Systems
- Alternative Email Addresses for College Staff
- Anti Virus Information
- Archiving E-mail
- Central Authentication Service
- College Account Life Cycle
- Computer Desktop Repair
- Computer Labs
- Disposal of Computer Equipment
- Distribution Lists
- E-mail Management - Tips & Tricks
- Employee Directory
- File Storage and Management
- Financial Information Systems - Banner, Millennium
- Hardware Repair (IT)
- Help Desk
- Institutional Reporting
- LAN Services
- Learning Management System - Blackboard
- Microsoft Office
- Network Services
- Network Support
- Online Surveys
- Passwords
- Residence Network Services
- Software Distribution (Imaging)
- Spam Information
- Student Information Systems - Banner, Millennium
- Teaching Classrooms (E-Classrooms)
- Telecommunication Services
- Videoconferencing Technology & Services
- Virtual Private Network (VPN)
- Virus Protection for Students & Employees
- Wireless Network Access
- myCampus Portal
- Banner 9 - Employee Dashboard
- Malwarebytes Software Available for College Employees & Students at Home
- Remote Assistance
- Smart Phones / Cell Phone Services
- To Student IT site
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