Troubleshooting (Library)

Checklist for Remote Access to Databases

Only currently enrolled students and faculty are able to access the databases remotely. Others are welcome to come into the Library to access them locally.

Occasionally, you may experience difficulty accessing the Library's databases from off-campus. If you are having technical problems, please check the following resource for assistance.

Reminders:

 ●  When accessing a database, ensure that you are clicking on the "Outside College" link. You should be greeted with an authentication screen.
To login, you are required to enter your barcode (the 14 digit number on your student ID card) and your PIN (available from the Library Circulation Desk).

 ●  There may be a slight delay between the time you complete your registration process and the time you gain access to the Library's databases. This delay should be no longer than 48 hours

 ●  Some databases, such as OVID, only permit a limited number of users. If you cannot access these databases, wait a short time and try again.

Errors:

 ●  If you receive the error message 404 Not Found, the server may be down. Please try again later.

 ●  If encountering trouble while trying to display a database, try clicking the Refresh button in your browser. If you are using Internet Explorer, try using Firefox instead and vice-versa.

 ●  Part-time Faculty who are having difficulty accessing the databases should check with their department to ensure that their files are current.

Cookies:

Cookies are required to make use of our available databases.
To enable cookies in:
Internet Explorer 6.0
   ●  Click on Tools > Internet Options > Privacy.
   ●  Set your browser to enable cookies
Firefox
   ●  Click on Tools > Options > select the Privacy tab.
   ●  Check “Accept cookies from sites”.

Cookies can become invalid after time and may need to be removed.
To delete cookies in:
Internet Explorer 6.0
   ●  Click on Tools > Internet Options.
   ●  Under Temporary Internet Files, click the “Delete Cookies” box.
Firefox
   ●  Click on Tools > Options > select the Privacy tab.
   ●  Under the “Private Data” section, click “Clear Now” and make sure “Cookies” is checked before clicking the “Clear Private Data Now” button.

JavaScript:

To use some databases, it may be required to enable Java and JavaScript. To enable these features in:
Internet Explorer 6.0
   ●  Click on Tools > Internet Options > select the Advanced tab.
  ●  Scroll down the list of items until you find the Java (Sun) box and check to enable.
Firefox
   ●  Click on Tools > Options > select the Content tab.
   ●  Check the boxes "Enable Java" and "JavaScript"

Firewalls:

Some places of employment may have firewalls or other security features that prevent access to the Library's databases. This is usually the case if the following error message appears:

Alert: 2048 Connection Refused

Personal firewall software, such as Norton Internet Security, McAfee Internet Security Suite, and Panda Internet Security, have the ability to block referrer information to the College's proxy servers. Consult your software manual and/or contact the software technical support for help in order to access the college proxy server.


If you are still unable to access the databases after trying all of the above, please e-mail: [email protected] or call the Information Desk at 475-6208
Please be as specific as possible when reporting problems.