Grand & Toy - Office Supplies - Forms & Information (Purchasing)

Grand & Toy

Below: Contact Information, Ergonomic Orders, Returns, Toner Cartridge Returns

Contact Information:

OfficeMax Canada / Grand & Toy has been awarded the contract for Office Supplies moving forward to 2018. The new contract will be in effect from January 1, 2015 to August 31, 2018.  Effective December 2015 they transitioned back to the company name Grand & Toy.

Our contact is Mark Plichta. Mark requests that inquiries be sent via email as that is the most efficient way for him to respond.

E-mail: [email protected]
Tel:     807-766-3253
Cell:    807-624-8853
Fax:    807-344-0636

Customer care representatives available to support you from 7:30 AM - 7:30 PM EST. This means that instead of having only one primary contact at OfficeMax Grand & Toy, you will have a customer care team ready to quickly address all of your needs. This team can provide you assistance with:

  • Placing an order
  • Tracking shipments
  • Requesting a return
  • Making changes to your OfficeMax Grand & Toy account - Call Jean Mirowski, Purchasing Services, 475-6511
  • Product, Solution and Service inquiries
  • Online order enquiries

Your dedicated Customer Care team can be reached via phone at 1-866-240-5989 or by email at [email protected].

To place an order:

We thank you for your business and look forward to efficiently servicing all of your account needs in the future.

 

OFFICE SUPPLIES | INTERIORS & FURNITURE | PRINT & DOCUMENTS | FACILITY RESOURCES | TECHNOLOGY

Installation of Furniture & Keyboard Trays:

Grand & Toy Limited will install keyboards and furniture ordered from Grand & Toy, with the cost being charged to the requesting department.
Please request installation charges when requesting quotations, and have your account number handy when placing orders.
Facility Services does not install keyboards or furniture.

Please direct installation requests to:  

Questions?   Please call Sara Leclair

Forms:

Send all ACCOUNT / CREDIT CARD BILLING FORMS to Jean Mirowski, Buyer, Purchasing Services, who will forward the request to Grand & Toy / OfficeMax Canada.

Grand & Toy Account Request / Change Form 

Ergonomic Order Instructions & Order Form

Welcome to Grand and Toy

Order Approval Instructions

Chair Fabric & Colour web-site

Grand & Toy - New Online Returns

(April, 5 2010);
Customers can now process their own returns through their online profile.

This new feature will allow you to:

  1. make a return
  2. report an error on your order
  3. report a damaged items

Customer’s sign on with their USER ID/Password, select the Tracking /Returns Tab, then click the Returns tab and proceed through the screens.

Have your order #, ship to account# and product # ready from your packing slip.  If you cannot locate your packing slip, you can find the order via Order Status on Dot Com.

A confirming message will appear on your screen that your request has been submitted for processing and a return authorization # will be emailed to you.

To process a return by:

Phone: 1-866-391-8111
Fax: 345-2353 or 1-866-391-8555

Grand & Toy - Returning Used Toner Cartridges

Sign into the website, select your account

Place your mouse over  ORDER
select RETURNS from the drop down menu
select the 4th option: "Do you have empty toner cartridges for Recycling"

Confirm the address and account information shown
Enter the number of toners you have to return

The boxes and the labels (to put on the boxes) will be shipped to your department
You will receive an email with instructions and UPS contact information

You will have to contact UPS to arrange pick up of packaged toner cartridges in shipping receiving

There is no cost to returning the toner cartridges.