Travel Agency (Purchasing Services)

• Effective January 2014: Thomas Cook Thunder Bay Travel has changed its name to Red Tag Vacations

• Travel Services Memo - My Travel

MEMORANDUM

The College has recently participated in a proposal for Travel Services with Lakehead Purchasing Consortium.  Red Tag Vacations (formerly My Travel) was the successful vendor and we will continue to utilize them for our travel needs. The travel fees are shown on the CONFIDENTIAL list below. Red Tag has access to multiple Internet bookings that will guarantee the lowest airfare at time of booking. 

You are encouraged to comparison shop by checking prices on line and calling Red Tag for a price. Online purchases from airline or other web-sites are allowed to save time and money. 

If travel arrangements are complicated or involve hotel or car rentals we recommend using Red Tag for best rates and troubleshooting. 

CONFIDENTIAL RATES: 

• Domestic airline or rail ticket                          - $30.00 plus GST per ticket issuance
      - includes hotel and car bookings on same file
• Transborder airline or rail ticket                      - $30.00 plus GST per ticket issuance
• International airline or rail ticket                      - $50.00
• Group airline seats                                          - $20.00
    (10 or more on same flights)
• Refund of airline or rail ticket                          - FREE
• Change to reservations                                   – FREE
      - only cost of airline change fee plus additional airline cost if varies from original fare
• Void of airline or rail ticket                              - FREE
    (*when allowed by the airline)
• Car rental or hotel booking only                      $20 – Domestic
    (no air)                                                           $25 - USA / International
• 24 / 7 Emergency service (when used)         FREE   
• Assistance with airline upgrade certificates    FREE

Direct Corporate line:

Agents available to take your call or a message - avoid voice mail "tag"
        (807) 345-6555 or toll-free 1-800-465-3993
        Monday to Friday: 8:30am to 5:30pm    

• Efficient and knowledgeable staff that will not only make your airline reservations but also confirm hotel, car, seating requests, input your frequent flyer information and other special requests
• Best possible airfare or other product offered at time of booking
• Special negotiated discounted hotel and car rates through the ABC Corporate Services Travel Network
• Individual personalized profiles stored in our computer system
• Complimentary in-house courier to efficiently get airline tickets delivered to individual offices ($15.00 out of town).
• Hours of operation:
  • Monday to Friday: 8:30am to 5:30pm
  • Saturday: 10:00am to 4:00pm
• 1 day free parking at Thunder Bay Airport and $5.00 for additional days
• Toll free line that can be accessed from across Canada during office hours
• Toll free ABC Corporate Services 24-hour world Wide Emergency Customer Assistance (provided with itinerary along with contact person)
• Each agent has their own personal e-mail address (i.e. [email protected])
• Corporate News and Seat Sale Faxes to inform of new promotional fares and travel related information
• Customized travel reports on request to help you manage your travel activity and costs and any other additional travel information that you may require

Call the corporate department for:

• Inquiries for schedules, cost and routing for all airlines and charters
• Information and cost for car rentals
• Recommendation of hotels and costs
• Ground transportation information, i.e. Toronto Airport to Hamilton
• Travel insurance inquiries cancellation/medical/ baggage, etc.
• Itinerary sent after every booking made, please advise if you would like to receive by fax or e-mail

Suggestions when making air arrangements:

• Try and have advance booking (two weeks or more)
• Try and convince your passenger to stay over on a Saturday night; the majority of reduced fares require this
• Have dates of travel and approx innate travel times
• Correct spelling of both first and last name
• Home phone number in case of flight delay
• Business phone number
• Fax number or e-mail address
• Seating preference for air
• Frequent flier number
• Please advise if passenger is traveling internationally if he/she is Canadian Citizen

NOTE:

All reduced airfares have certain restrictions, the most common are non refundable and subject to change penalties. If a ticket is not used, the value of the ticket can be used towards a future reservation with payment of any difference in fare.

Travel must commence within one year of original date of purchase. Thunder Bay Travel has a special area that they file these tickets and place a note in the passengers file that they have a ticket to use. A prompt will come up to use the  original ticket. Please note that name changes are not permitted on any airline tickets.

Helpful Suggestions when Making Hotel Arrangements:

• Advise if hotel has been blocked off with seminar or convention passenger is attending
• If no hotel blocked, have either hotel name or specific area where passenger wants to stay
• Smoking or non smoking
• All hotels will guarantee for late arrival, so a credit card number with expiry date is needed
• Number of beds in room if sharing with someone else
• Any type of corporate discount or hotel program numbers should be given to agent making booking

Helpful Suggestions/Information when making Vehicle Arrangements:

• What size (compact, midsize, full, mini-van, etc.)?
• Pick up point (Airport or downtown)?
• Drop off point (if different from pick up point)?
• Does passenger need unlimited mileage?
• Any type of Corporate discount or car program numbers?
• Passenger must have major credit card to rent vehicle anywhere in the world
• Passenger must be at least 25 years or older

Customer Service Concerns
Please contact Katie Zuber, Office Manager  
[email protected]
(807) 345 2535 ext 5885
Red Tag Vacations - Thunder Bay
707 Memorial Avenue
Thunder Bay, ON P7B 3Z7

Porter Airlines and Red Tag Vacations (formerly MyTravel) agreement with Confederation College

Eligibility:

Porter Airlines is pleased to welcome Confederation College as a preferred client.

You will receive a 9 % discount on the lowest available fare type.  If a promotional fare is offered, Red Tag Vacations will apply the lowest discount applicable. 

These discounts are available to all staff and their travelling companions.

In order to receive the discount, the booking must be made with Red Tag Vacations.

Calling our direct corporate line?    345-6555

You will have a choice to dial a corporate agent directly or use our company directory.

Staff Directory:
Susan Holm           [email protected]                Ext: 5880
Cheryl York              [email protected]                  Ext: 5881
Leila Pazianos        [email protected]            Ext: 5882
Joanne Tremblay   [email protected]        Ext: 5883
Mary Ann Longley   [email protected]       Ext: 5889
Julie Forbes            [email protected]                 Ext: 5886    Accounts Receivable
Katie Zuber              [email protected]                 Ext: 5885    Office Manager

If you do not want to dial an extension, you can stay on the phone or dial 0.  This will put you in queue for the first available agent.