Disruptive, Threatening & Potentially Violent Behaviours (SAFE Campus)
Rude, Disruptive or Abusive Behaviours.
Respond to a negative (eg. rude, disruptive, abusive, etc.) verbal interaction as follows:
- Interrupt the conversation firmly, but politely.
- Tell the person that you do not like the tone of the conversation and that you will end the conversation, if necessary.
- If the behaviour persists, end the conversation, and refer the person to an available supervisor or manager, or arrange for a follow-up call or appointment with a supervisor or manager.
- If the behaviour persists, ask the person to leave the room or office. If the person will not leave, leave yourself. Call 922 for urgent and immediate assistance.
- Document and report the incident:
- employees report to their supervisors or managers
- students report through the Student Success Centre; students in Residence report through the Residence Manager for incidents occuring at Residence
Threatening or Potentially Violent Behaviours.
When dealing with an individual who is using threatening behaviour or / or language, and / or exhibiting signs of potentially violent behaviour:
- Remain calm. Give the person space. Speak in a calm, non-threatening manner.
- If the behaviour persists or intensifies, end the conversation.
- If appropriate, refer the person to an available supervisor, manager or coordinator,
If you are on your own, ask the person to leave the room or office. If the person will not leave, leave yourself. Call 922 for urgent and immediate assistance.
If the behaviour at any time becomes extreme or escalates rapidly, call 922 for urgent and immediate assistance.
Document and report the incident:
- employees report to their supervisors or managers
- students report through the Student Success Centre; students in Residence report through the Residence Manager for incidents occuring at Residence
HOT TIPS:
- In dealing with persistent disruptive behaviour in a group setting, adjourn briefly and get assistance from an available supervisor or coordinator. Document the incident and report it to your supervisor or manager.
- In dealing with threatening or potentially violent behaviour in a group setting, adjourn briefly and get urgent and immediate assistance by calling Campus Security at 922. Follow-up with your supervisor or manager. Document the incident and report it to your supervisor or manager.
- If you are anticipating a situation which may become violent (such as a meeting with a particular individual), plan the meeting in advance using “Meeting with Potentially Aggressive Individuals” checklist on the Public Safety section of the college website: www.confederationcollege.ca/publicsafety. Always evaluate the need for an in-person meeting with your supervisor or manager.
- Contact Security in advance of such a meeting. Security can be requested to remain in the vicinity of the meeting location.
- Several meeting rooms on campus are equipped with wireless alarms that can be worn as a pendant or as a wrist band.